Fixed & Digital Optimization Lead

Midrand, South Africa


The Fixed & Digital Optimization Lead is responsible to focus on implementation and roll out of sound business structures, operating model, systems and IT services structure as it supports the teams and function.

Role responsibilities and key focus areas:

  • Performance management: dashboarding, reporting, analysis
  • Project definition and management: understanding, communicating, implementing improvement projects
  • Executive support: communications, cost management, stakeholder management
  • Understand access services, field management, wayleaves etc.
  • Define a transformed capability to fulfil and assure – people, process and systems
  • Define the roadmap to achieve the transformation as well as implement and lead numerous teams to achieve the transformation
  • Define business architecture to align to business strategies
  • Define system architecture of consolidated network assessment tool and drive implementation
  • Define and implement a cost model to enable tracking and managing of network installation costs and of the last mile
  • Recruit experts in business architecture, system architecture and financial administration to fulfil vacant roles required to complete the transformation
  • Change management internal and external
  • Key advisor to executives on network technology and system selection, operating model decisions as well as resolution to major risks and issues
  • Implementing Field Service Management mobile application
  • Define the strategy and facilitate the implementation of Robotic Process Automation across Enterprise business
  • Define and rollout the operational reports across the organizational chain
  • Management of stakeholder expectations to achieve transformation target
  • Automation of Fibre service activation capabilities (to enable the aggressive rollout of fibre connection points)
  • Implement a global system-to-system solution for integrated trouble ticket systems
  • Design and rollout additional managed services with a third party
  • Undertake Fixed Optimization lead to enhance the fulfilment practice (people, system and processes)
  • Automate the Technical and commercial operations and optimize through Robotic Process Automation
  • Executive of the Robotic Process Automation Satellite division for Enterprise Technology Unit

Skills and experience:

  • Matric is Non-negotiable
  • Relevant technical qualification – essential
  • Exposure to working in an Agile environment
  • Scrum certification would be an advantage
  • Knowledge and exposure to solution implementation, strategy and systems
  • Understand access services, field management, wayleaves etc.

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